I made the decision to purchase new shoes because my Nikes weren’t providing enough support and caused my knees pain. It was my first time visiting a Big Peach running store. I recently visited the Marietta location. I am happy to report that I have ZERO knee pain and ZERO blisters. I am back on the treadmill walking 5 days a week, working on hitting a fast pace and at least 3.5 miles per walk. I have always experienced great service and knowledgeable professionals at Big Peach, but to have them put me into a BRAND NEW pair of sneakers without charging me a penny after I messed up was over the top! I will truly be a Big Peach customer for life. The sales associate was awesome! She helped me pick out a pair of my old brand of sneaker (which had evolved into a new, upgraded version) and when she told me that it was an even trade, I honestly asked if she was joking. When I called the store and was told to come by to swap them out, I was floored!!! I immediately headed to the Alpharetta location and explained my situation. I was hoping for a small credit on my shoes, I mean, after all, I had worn them and it was my fault that I bought the wrong brand – not the store’s fault. Days later, I started shopping on the Big Peach website and figured I would just take the loss and move on. I was glad that I tried a new brand, but I regretted wasting so much money on them. I was frustrated for sure ! I set my beautiful new sneakers in my closet and would see them everyday gathering dust as a reminder of my failure to get back on track to a healthy lifestyle. I was getting massive blisters on both big toes and no matter what socks I tried, my condition worsened. I started walking briskly on my treadmill every morning and would increase the incline every other “virtual lap” to get a really good workout. My doctor said that due to my age, and the condition my knee was in, I should resign myself to walking only. Unfortunately, the very first time I tried to run, I felt intense knee pain and had to stop. They felt great with a ton of cushion and support for my flat feet and I was sure I could get back to my younger form, running long distances on a regular basis. I tried a new brand of sneaker I had never owned before thinking I could overcome my knee pain with the right shoe. I will ALWAYS buy my running shoes at Big Peach!!! Here’s my story – please take a second to read it. The community didn't want to refund me money that was owed.I will truly be a Big Peach customer for life I did try and let her know of all the challenges. In addition the director kept saying that I never let her know about issues that I had with the community or care my loved one was receiving. The director kept saying that I could have items, and so they just took the items from my loved one and let me know after the fact. The management tried telling me not to go to a new community as well. The customer service was great during the time of bringing my loved one into the community. My loved one wasn't dressed for the activity and this was very upsetting to me. The director lied to me and my loved one was letting me know that they didn't participate in this specific activity. There was a time that the community had an outside activity for the residents, and said that my loved one was participating. Anytime that things happened that my loved one did, they never communicated this with me until well after the fact and that it was wrong. I gave notice that my loved one was coming to pick my loved one up, and the staff was either not communicated or miscommunicated. Things were promised and things weren't followed through upon. is a very nice person, and then when we got into the community the statements from her didn't come true. If there were other residents needed more care for memory care, this wasn't happening. The community was good at taking care of the residents who only needed assisted living. There were times that the community would tell me that my loved one was combative, and my loved one would let me know me the staff was rough with them. There are times my loved one wouldn't be clean or in dirty clothes and there was poor hygiene. There were times that I would find my loved one's room not cleaned and it was sticky. There were times that I would find my loved one's room not cleaned and it. I was highly dissatisfied with the overall experience, especially with management. Azalea Manor is more catered to someone who is more assisted living, than memory care residents.
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